Job Title

Key ResponsibilitiesHandle inbound and outbound customer calls professionally and efficiently. Respond to customer queries via email, chat, or messaging platforms. Provide accurate information about products, services, or policies. Resolve customer complaints or escalate complex issues to the appropriate department. Maintain detailed and accurate records of customer interactions in the CRM system. Ensure timely follow-ups on pending queries or unresolved cases. Meet performance targets such as response time, resolution time, and customer satisfaction scores. Build and maintain positive relationships with customers. Provide feedback to management about recurring issues or customer concerns. Stay updated with product knowledge, company updates, and service procedures. Skills & Qualifications Excellent verbal and written communication skills. Strong problem-solving and active listening abilities. Ability to multitask and work in a fast-paced environment. Basic computer knowledge and familiarity with CRM software. Patience, empathy, and a customer-first attitude. High school diploma or bachelor’s degree preferred. Previous experience in customer service is an advantage.