Job Title

As an SAP Inhouse Consultant you will be part of our global SAP Team, supporting, developingand rolling out our global SAP S/4HANA template.As our new consultant your tasks will include:- Responsible for Monitoring SAP scheduled Jobs 24x7. Identifies and documents Issues according to pre-described Service or Operational Level Agreements. - Provides basic Resolution or escalates as appropriate following Workflow Processes and Guidelines. - Primarily responsible for System Monitoring, Escalation, and Execution of predefined Checklist Analysis for Performance and Availability of the SAP Systems in Scope - Logs incident tickets to ensure that any Issues with central Systems, scheduled Jobs, and - Reports are correctly handled and escalated to the appropriate Support Teams - Performs Customer Coordination regarding locking Issues and long-running Jobs that affect the daily Reporting - Understanding of SAP Performance Management Systems - Project support during the technical implementation by customizing the business processes on a global level including the implementation of IT integration tests - Practical experience in the development of customer-specific interfaces using SAP Cloud Platform Integration (SAP CPI) - Configuration, development and monitoring of cloud-based and on-premises interfaces based on the SAP Cloud Platform (focus: SAP CPI) - Collaboration with the external and internal Team Members - Consulting business processes in close cooperation with relevant departments, keeping the big picture in mind - Development of integrative solutions - Participation in national and international projects - Practice-oriented knowledge enhancement within the area of S/4HANA - Preparation of documentation and training materialsWe are looking for a profile with:- Minimum 5 Year of Experience in Customer Support for a technical Software or Hardware - Helpdesk Environment handling Tier 1 Problems in an SAP System - In-depth knowledge of the Services on the SAP Cloud Platform - Experience in the SAP middleware technology CPI. Further experience in other SAP middleware technologies (HCI, PI/PO) are beneficial. - A degree in (business) informatics, computer science or another IT related education - Excellent English communication skills (working language is English) is a must – Business fluent German language skills would be very beneficial - Ideally you have experience with SAP from an engineering industry, preferably from an international organization - Excellent analytical skills and able to work independently - Intercultural understanding - Experience working with an SAP Solution Manager