Job Title

Strategic Planning:- Own the overall solution blueprint and roadmap, work closely with other business functions to articulate business needs, and translate them into an appropriate solution design. - Define and detail overall platform architecture of ServiceNow and on-prem systems with architect of integration from other areas within organization.Platform Management:- Developing and customizing, including outlining the architecture, workflows, and configurations of ServiceNow in area of ITSM / ESM Modules such as Incident, Major Incident, Change Management, Problem management , Service Request, Employee Center, and Scoped Applications in Service Operations Workspace - Designing and implementing workflows (Flow Designer), user interfaces, and integrations within the ServiceNow platform. - Assisting with the integration of ServiceNow with external systems and applications via APIs and web services (MS Teams, SuccessFactors, Maintaining Entra ID). - Implementing user and role management (personas) as well as customizing dashboards and reports. - Collaborating closely with internal departments to ensure optimal solutions. - Manage ServiceNow releases and upgrades, including design, develop, testing, deployment, and post implementation review. - Manage ServiceNow Update Sets (Merge, batch transport staging and production) - Configure and maintain email notifications, templates, and scripts.Performance Monitoring and Optimization:- Monitor ServiceNow performance metrics and key performance indicators (KPIs) to identify areas for improvement. - Implement optimization initiatives to enhance user experience, streamline processes, and increase overall efficiency.Your Qualification:- Bachelor’s degree in information technology, Computer Science, or related field. - Certified Application Developer and minimum two Implementation Specialist Certifications. - Several years of experience in developing and implementing ServiceNow solutions - Experience in developing workflows, Business Rules, Client Scripts, and other ServiceNow-specific scripts. - Strong understanding of Enterprise Service Management (ESM) process and best practices. - Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels of the organization. - Project management experience, including planning, execution, and resource management. - Knowledge of the ITIL (Information Technology Infrastructure Library) framework is a must. - Ambitious and intuitive individual who work under organization directives towards agreed goals/targets with creative approach - Experience with rollout of service management in organization with international visibility or cross continent locations.