Job Title

For an international project in Chennai, we are urgently looking for a Full Remote (Senior) Senior MS Dynamics 365 Developer with +8 years of experience.We are looking for a motivated contractor. Candidates need to be fluent in English.Tasks and responsibilities: Basic configuration and setup for the new/existing Service desk/Business unit; Customizable configuration using form editor, business rules, workflows, PowerApps and Power Automate; Enhanced customizations using Plugins, Custom Workflows, jQuery, JavaScript, XRM controls, UCI framework; Creating dashboards and reports using standard OOB feature or Power BI; Building Custom Application using PowerApps; Configuring queues and routing rules like skill, content area, agent availability for auto triaging Building multiple channel capabilities like Email, Web, portal, etc.; Building Self Service/Custom Portal with knowledge management capabilities to help users in raising the queries and to check the status of their queries; Building Integrations with ESB Service, Flat files, and other internal applications; Perform unit testing and support integration testing and fix defects and issues in a timely manner; Support and maintain the production environment, fix issues raised by the business users; Testing should cover Test cases for Regression Testing, Performance Testing and Load Testing; Support and maintain the production environment, fix issues raised by the business users; Analyze and document the impact of any new change request or fix requested by the business users Provide troubleshooting/technical support; Actively participate in design and analysis sessions to ensure sound team decision-making; Support system and user acceptance testing activities, including issue resolution; Complete technical documentation to ensure system is fully documented; Share best practices and lessons learnt from past implementation efforts;Profile: Bachelor or Master degree; The Dynamic 365 Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI/SSRS, Power Automate and Power Apps; +8 years of relevant experience in design and development of MS Dynamics, Power Platform based solutions; Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service; Proficiency in designing, developing and implementing business processes, plugins and workflows; Experience in designing and creating custom entities and relationships between those entities; Experience in handling multiple business unit with data segregation and cross BU access/roles; Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint; Experience of software development using Microsoft .Net, C#, JSON and jQuery; Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps; Strong Hand on experience in developing scheduled Reports, Custom SSRS reports with multiple data sources (external & internal); Experience in developing automations using Power Automate and Power Apps; Experience in developing application which can be published to Azure; Experience in handling huge volumes of case and email records; Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD; Experience in designing and automating the survey forms using MS Forms Pro is a plus; Experience in developing self service portals using Power Apps/Portals is a plus; Experience in developing Power BI Dashboards & Reports is a plus; Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus; Fluent in English;