Job Title

Role RequirementsEngineering graduate with minimum 4+ years of work experience as SAP technical consultant with 2+ years in customer facing role (consulting, IT support, IT services etc.)Excellent customer focus / Networking / Relationship Building /Results-driven / Self- organized / Decision makingStrong knowledge of IT Service Management, SAP Basis and SAP ApplicationHands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customersGood understanding of SAP Enterprise Cloud Services operations infrastructure, processes and automation tools like SPC, TIC etc. is a plusKnowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plusCloud architecture and IT technical infrastructure know-howTechnical and application expertise for different cloud solutions (min. HEC & S/4HANA)Understanding of escalation handling and proceduresExperience in working with cross-cultural and cross-functional teams or individualsProficiency in English (Written and verbal), additional (local) languages are plusPC3 Delivery Partner Resource Requirement – MUST HAVE skillsTechnical SkillsStrong knowledge of IT Service Management, SAP Basis and SAP ApplicationsHands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customersWorking experience with SAP HEC, SAP S/4HANA or any other cloud solution.Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topicsStrong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solutionSoft SkillsExcellent customer focus / Networking / Relationship Building /Results-driven / Self- organized / Decision makingExcellent communication skills (written and verbal)Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolutionExperience in working with cross-cultural and cross-functional teams or individualsProficiency in English (Written and verbal), additional (local) languages are a plus/on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.