Job Title

Job Title: Manager- Inside Sales (Tele-Calling Operations Manager)Location: Bangalore / Hyderabad / VizagRole Type: Full-timeRole SummaryThe Manager- Inside Sales (Tele-Calling Operations Manager) will lead a high-performance inside-sales team responsible for converting engaged and leads into applications across all GITAM campuses. This role requires strong leadership in tele-calling operations, script optimization, workflow automation, and team performance management. The manager will act as the bridge between AI-based calling systems, CRM operations, and human counsellors to ensure high conversion rates, consistent quality of interactions, and timely escalation handling.Key Responsibilities- Lead and manage a 30 + member tele-calling/inside sales team to drive lead-to- application conversions across all campuses. - Develop and refine call scripts, pitches, follow-up strategies, and school-specific sales narratives. - Ensure smooth coordination between AI calling systems and human counsellors for high-intent lead follow-ups. - Monitor performance through CRM dashboards, track productivity, and enforce follow-up discipline. - Conduct regular call-quality reviews, coach counsellors, and ensure script adherence. - Handle student/parent escalations, ensure timely resolution, and collaborate with admissions/marketing teams.Critical Skills & Competencies- Strong team leadership, coaching, and performance management abilities. - Proficiency in CRM systems, tele-calling workflows, and call-monitoring tools. - Excellent communication, persuasion, and objection-handling skills. - Ability to analyze lead funnel data and drive data-led improvements. - High attention to detail, quality assurance orientation, and process discipline. - Comfort working in fast-paced admissions/EdTech environments with seasonal volume spikes.Desired Candidate Profile- Background: Preferably from Higher Education, Education Services, or EdTech with experience in tele-counselling or inside sales operations. - Experience managing large calling teams (40–50 executives) with proven conversion improvement results. - Strong exposure to high-volume admissions cycles, lead funnels, and seasonality- driven workflows. - Hands-on with CRM systems and call-monitoring tools. - Ability to work in a fast-paced admissions environment with shifting priorities and urgent timelines.Essential Qualifications- Bachelor’s degree required; Master’s degree in Management/Education/Edu- Leadership preferred, but not mandatory. - Min of 8 years of experience in tele-calling operations, inside sales, or admissions operations as Team lead - Minimum 2–3 years of team leadership/managerial experience in a structured calling setup. - Experience in script development, sales enablement, and quality monitoring processes.