Job descriptionLaunch Your Career in Service Desk - International Voice Process!Location: Pune (Interview), Job Locations: PuneMode: 100% Work from Office (WFO)Who We're HiringWe're on the lookout for Fresh Graduates (0 - 1 year experience) who are enthusiastic and have a passion for Service Desk customer excellence. If you're looking to grow with a global leader, this is your chance to start strong!Open Roles:Service DeskExcellent communication skills to attend/resolve client issues on calls/chat/mail.Experience in using ticketing tools such as Service now, Remedy, control M will be added advantageExperience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directoryGeneral support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computingProductivity applications like Microsoft office tools.Open to work in 24*7 and work from office environmentAnalytical problem solvers who will understand issues and to resolve customer issuesProblem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficientlyBeing proactive and show the utmost respect for customers timeGood time management, ensuring all contacts with customers add valueWork from OfficeMust to adhere and non-negotiables:Excellent in communicationNeed to work on US shift timings.Need to complete specific and dedicated training programs set by the client.24*7, flexible shifts100% WFO, no hybridPreferred Qualifications: Any GraduatePreferred: Basic understanding or any Service Desk certificationWhy Infosys BPM?Work with a global brandExtensive training & upskilling programsFast-track career growth in tech support or customer successDynamic, inclusive, and team-oriented cultureIf this role excites you and aligns with your experience, we’d love to hear from you! Please share your updated resume along with the following details to:
Job Title
Infosys BPM - Hiring For Voice-Based Service Desk - Pune