Job Title

We are seeking a highly experienced T24 COB Support Specialist to manage, troubleshoot, and optimize T24 COB processes. The role focuses on ensuring accurate transaction processing, resolving COB-related issues, maintaining system integrity, and supporting smooth day-end operations. The specialist will work closely with operations, finance, and IT teams to uphold the reliability and compliance of COB activities.ResponsibilitiesProvide technical support and troubleshooting for T24 COB processes, ensuring timely and accurate transaction processing.Monitor COB cycles, identify issues, and take corrective actions to maintain smooth daily operations.Analyze and resolve COB-related problems, including transaction errors, accounting discrepancies, and system faults, escalating when necessary.Administer and maintain T24 system configurations to ensure optimal performance for COB operations.Work with IT teams to resolve system issues, implement updates, and support ongoing system enhancements.Maintain and update COB process documentation and ensure alignment with regulatory and internal policies.Ensure all COB tasks are completed within defined timelines and regulatory deadlines.Prepare regular reports on COB operations, including volumes, processing times, and error trends.Ensure compliance with regulatory standards, internal controls, and industry best practices.Collaborate with cross-functional teams to support consistent system availability and address operational issues during the COB cycle.RequirementsBachelor’s degree in Computer Science, Information Technology, or a related discipline.8+ years of experience in T24, with strong expertise in COB support and troubleshooting.Deep knowledge of the T24/Transact system and solid understanding of T24 architecture, including application and database servers.Familiarity with the ITIL framework and service management best practices.T24 certification or equivalent practical experience.Fluency in English; Arabic language skills are an added advantage.