Job Title

Position SummaryAs a Team Lead, you are expected to manage the team’s performance working with the SMEs, supervise team members, provide feedback, work with other production teams to create subtitles and deliver error free files to the client desk.Outcomes and Accomplishments As a Team Lead, you will:Responsible for the team’s capacity, output, and quality of subtitles/scripts.Ensure all assigned projects assigned in the shift are completed on time.Ensure all editors meet quality and productivity targets to maintain Deluxe’s high-quality standard.Ensure potential delays or challenges are escalated as soon as they are identified, to avoid a missed delivery to client.Ensure that the team is fully utilized every day.Ensure successful implementation and utilization of all tools/software related features that affect the editor’s process and continuously working on improvements.Ensure timely replies to queries are sent, as needed.Driving HR processes and policies within the team and backing the managers as needed on certain team responsibilities. Collaborate with the Assistant Manager in hiring, succession planning, coaching team members to grow in their roles and expand their skills.Ensure Workday compliance is adhered to in a timely manner.Responsible for the team’s morale, attrition, development, coaching, and working with team members to clearly communicate their performance, feedback if any, and development areas. What You Bring:Clear & precise communication skillsGood analytical skills and strategic thinkingGood people management skillsBroad cultural knowledge and wide range of interestsTeam player, detail-oriented, ability to multi-task and work under tight deadlinesTechnically proficient in Microsoft Office, including Word, Excel, Outlook, PowerPointBenefitsYou will be part of a large international and culturally diverse team You will have the opportunity to make an impact for the organization, and for the customers You will have opportunities to further grow your skills and grow within the company You will have the opportunity to expand your professional networkEqual Employment: Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive fair consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, creed, national origin or ancestry, sex, age, or any other discriminations.