Job Title

About the RoleWe are looking for a Senior After-Sales Support Manager with strong experience in managing on-site service teams and supporting customers in the oil & gas industry. The ideal candidate will be an expert in instrumentation products and will lead our after-sales function to ensure high customer satisfaction, timely service delivery, and long-term client relationships.Key Responsibilities- Lead & Manage Service Teams -- Manage, mentor, and develop on-site service engineers and technicians across multiple customer locations. - Plan and allocate resources for installation, commissioning, troubleshooting, and maintenance activities. - Monitor team performance using clear KPIs (response time, resolution time, uptime, etc.). - Customer & Stakeholder Management -- Act as the primary point of contact for key customers for all after-sales and service-related matters. - Understand client requirements, operating conditions, and pain points, and translate them into actionable service plans. - Handle escalations professionally and ensure issues are closed with sustainable solutions. - Technical Expertise – Oil & Gas Instrumentation -- Provide expert support on instrumentation products such as transmitters, sensors, valves, controllers, analyzers, PLC/SCADA interfaces, and related systems. - Guide the team in diagnosing complex issues and recommending corrective and preventive actions. - Support pre-sales and sales teams with technical insights, site feedback, and application-oriented solutions. - Service Operations & Process Excellence -- Oversee preventive and breakdown maintenance schedules at customer sites. - Ensure proper documentation of service reports, site visit logs, and technical findings. - Drive continuous improvement in service processes, spares planning, and turnaround time. - Commercial & Contract Management -- Support in negotiating and managing AMCs (Annual Maintenance Contracts) and service-level agreements. - Track and control service costs, optimize resource utilization, and contribute to after-sales revenue targets. - Compliance, Safety & Quality -- Ensure adherence to HSE (Health, Safety & Environment) guidelines at all customer locations. - Ensure compliance with industry standards and internal quality procedures.