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Job Title: Customer Support Agent Job Type: Full-TimeLocation: RemoteShift: Rotational Shifts (EST Hours)Joining: Immediate Joiner Only About the Role We are looking for aCustomer Support Agent with strong hospitality experienceto support hotel customers virtually. This role is ideal for someone who haspreviously worked in customer support for a hotel or hospitality brand , hasexcellent English communication skills , and is comfortable handling guests professionally in a fast-paced, customer-focused environment.Key ResponsibilitiesProvidevirtual customer supportto hotel guests via chat, email, and phone Handlereservations, booking modifications, cancellations, and guest inquiries Address guest concerns professionally and ensure timely resolution Maintain high standards ofhospitality, empathy, and service excellence Accurately document customer interactions in internal systems Coordinate with internal teams to resolve escalations when required Adhere to service-level agreements (SLAs) and quality standards Workrotational shifts aligned to EST time zone , including weekends and holidays as requiredMandatory RequirementsExcellent English communication skills (spoken and written)– clarity, confidence, and professionalism are essential Prior experience in customer support for a hotel or hospitality company(front desk, reservations, guest services, or call center support) Hospitality / Hotel industry experience is mandatory Immediate joiner only(candidates with notice period will not be considered) Ability to workrotational shifts during EST hours Comfortable providing100% virtual/remote customer supportPreferred Skills & QualificationsExperience handling international guests (especially US customers) Familiarity with hotel reservation systems or CRM tools Strong problem-solving and conflict-resolution skills Ability to multitask and remain calm under pressure Customer-first mindset with attention to detailWhat We’re Looking ForPolished, well-spoken, and professional communicator Guest-focused with a strong hospitality attitude Reliable, punctual, and adaptable to shift-based work Quick learner who can join and contribute immediatelyHow to Apply Apply only if you: Havehotel/hospitality customer support experience Canjoin immediately Are comfortable workingrotational EST shifts