Job Title

Spectral Consultants is hiring for Conversational AI Engineer (LLMs + Voice Bots) with one of the leading Insurance Provider Organizations.Location: Hyderabad / PuneExperience: 5–7 YearsWe are looking for a highly skilled Conversational AI Engineer with strong expertise in LLMs, Voice Bots, and Generative AI to build next-generation intelligent voice solutions.Key Responsibilities- Design and develop advanced conversational AI solutions using LLMs for intelligent voice bot interactions. - Implement prompt engineering techniques and RAG architectures to improve contextual understanding and response accuracy. - Fine-tune and optimize LLMs for domain-specific voice conversations, including intent classification, entity extraction, and sentiment analysis. - Architect and deploy enterprise-grade voice bots using: - Genesys Cloud Architect, Amazon Lex, Google Dialogflow, LangChain, LlamaIndex. - Build robust STT/TTS pipelines using models such as Whisper, Azure Speech Services, Google Speech API. - Develop conversational agents with memory, context retention, and personalization. - Integrate voice bots with backend systems using RESTful APIs and event-driven architectures for real-time responses. - Build LLM orchestration layers to manage API calls, database queries, and third-party integrations. - Enhance NLU using transformer models and custom entity recognition techniques. - Ensure all interactions follow GDPR, CCPA, HIPAA and enterprise security standards.