Hiring Now – Assistant Manager (Quality)Location: ThaneExperience: 5+ Years (Including 2+ Years as AM – Quality)⏰ Shift Timing: 6:00 PM–3:00 AM & 7:00 PM–4:00 AM IST (US Shift)Industry: US Third-Party CollectionsEmployment Type: Full TimeJob OverviewWe are seeking an experienced Assistant Manager – Quality to lead and oversee quality assurance for US third-party collection processes. The role involves ensuring compliance, maintaining quality standards, driving process improvements, and managing internal & client-facing communication.⭐ Key Responsibilities✔ Quality Assurance• Implement & maintain QA protocols• Conduct audits and evaluations• Monitor KPIs & prepare performance reports✔ Process Improvement• Identify gaps and optimize processes• Collaborate across teams to enhance efficiency✔ Compliance Management• Ensure adherence to FDCPA, TCPA & client regulations• Stay updated with US collections compliance standards✔ Team Leadership• Lead, mentor & train the QA team• Conduct refresher sessions & performance discussions✔ Client & Vendor Coordination• Maintain strong relationships• Address and resolve quality-related issuesQualifications• 5+ years of experience in Quality (Collections)• Minimum 2+ years as Assistant Manager – Quality• Strong knowledge of FDCPA, TCPA & US compliance laws• Excellent analytical, reporting, and communication skills✨ Preferred Skills• Experience working with US clients• Strong data analysis & reporting proficiencyIf this sounds like the right opportunity for you, we’d love to connect!Share your CV: pratiksha@
Job Title
Assistant Quality Assurance Manager