Job Title

Role: SENIOR OPERATIONAL EXCELLENCE SPECIALISTJob location: Chennai – Ambattur- Should have served minimum 4 years as Business analyst or as a Business Transformation specialist. - Strong background in requirements elicitation and documentation. - Involvement in SOP (Standard Operating Procedure) document preparation and Process Mapping - Excellent communication skills, with the ability to engage, influence, and inspire partners and stakeholders to foster collaboration and alignment - Knowledge of report building and Visualization tool (Power BI preferred) - Solid analytical and problem-solving skillsPreferred skills- Shipping Domain Knowledge - Involved in IT Internal process audit - Hands-on experience with various SDLCs in product or project development and implementationNice to have- Basic SQL and understanding of relational databases and data modeling - Familiarity with Process Mining Tools and ETL (Extract, Transform, Load) processes - Ability to assist in automating repetitive tasks and workflows would be a plus.Roles & ResponsibilitiesAs an Operational Excellence Specialist, he/she must perform the following activities:- Understand the business process flow involved in the agency. - Analyze live transactional data and prepare reports on the agency’s adherence to standard operating procedures. - Schedule and conduct regular calls with the agency to explain and ensure compliance with process flows, following up until expectations are met. - Collaborate frequently with stakeholders to validate any new process flows required for their respective domains - Capture new requirements and translate them into SOP or process flows - Support the Team activities, building and maintaining dedicated BI dashboards