Job Title

We are seeking a Solution Architect – Industrial SaaS who combines deep problem-solving capability, business-first thinking, and technical architecture leadership.This is a customer-facing, delivery-aligned role that bridges business outcomes, digital architecture, and system reliability. The Solution Architect acts as the #1 problem solver and technical escalation point— ensuring that every implementation achieves fast adoption, seamless reliability, and measurable value realization.You will work hand-in-hand with Solution Consultants (domain experts), Implementation Leads, and Engineering to design resilient architectures, address adoption-blocking non-functional requirements, and drive enterprise-grade solution performance.How You Will Make An Impact.1. Business-First Problem Solving- Act as the customer’s trusted technology advisor to diagnose and resolve roadblocks impacting adoption, reliability, or performance. - Translate frontline pain (e.g., sync issues, latency, connectivity challenges, poor UX) into actionable technical and process resolutions. - Lead RCA sessions to identify architecture or configuration issues slowing time-to-value. - Ensure all solutions are designed to drive quantifiable business outcomes in safety, reliability, and cost take-out.2. Architecture Leadership & NFR Ownership- Own end-to-end architecture for customer implementations — including security, scalability, performance, and offline reliability. - Define and validate NFRs: Wi-Fi resilience, offline sync strategy, SSO (SAML, OAuth2), API and integration architecture, and deployment models (public/private cloud). - Partner with customer IT and engineering teams to ensure solution readiness and compliance with enterprise standards (SOC 2, GDPR, ISO 27001). - Create detailed architecture artifacts: solution blueprints, data flow diagrams, API integration maps, and configuration matrices.3. Adoption Acceleration & Value Realization- Measure and drive improvements in crash-free sessions, sync reliability, latency, and uptime to ensure world-class user experience. - Collaborate with Solution Consultants to link architecture quality with operational KPIs (e.g., PM/CM mix, backlog, schedule compliance). - Participate in Executive SteerCo sessions to present technical risk mitigations, adoption progress, and reliability metrics.4. Cross-Functional Leadership- Serve as the bridge between Professional Services, Product Engineering, and Customer IT, ensuring fast issue resolution and proactive design governance. - Provide hands-on technical mentorship to implementation consultants and engineers. - Champion architecture governance across all customer programs, driving consistency and reusability. - Collaborate with Product and Engineering to influence roadmap priorities through field-derived insights.5. Continuous Improvement & CoE Contribution- Contribute to the Solution Architecture Center of Excellence by developing design accelerators, troubleshooting frameworks, and NFR playbooks. - Institutionalize best practices in reliability, performance tuning, and scalability. - Support internal readiness initiatives and coach teams on architecture-driven delivery excellence.What You Bring to the Team- 8–15 years of experience in Industrial SaaS, EAM, or Connected Worker Platforms (SAP PM, IBM Maximo, Oracle eAM, or Infor EAM). - Proven expertise in designing cloud-native, mobile-first architectures with offline sync, API orchestration, and enterprise-grade security. - Strong grasp of maintenance and reliability processes, and ability to translate them into digital solutions delivering tangible business value. - Experience with AWS/Azure cloud services, MuleSoft/Boomi/Logic Apps, and API testing tools (Postman, Swagger). - Deep understanding of non-functional requirements — performance, scalability, data privacy, availability, and user experience. - Exceptional problem-solving, troubleshooting, and analytical thinking with strong executive communication skills. - Experience in Agile SaaS delivery models with distributed onshore/offshore teams.Preferred Education & Certifications- Bachelor’s or Master’s in Engineering, Computer Science, or Information Systems. - Certifications preferred: - AWS/Azure Solutions Architect - TOGAF or equivalent architecture frameworks - CMRP, CAMA, or equivalent reliability certification (highly valued) - PMP or SAFe Agile