About CompanyCollegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, exam prep tips, application process &also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education. We have also been awarded as - Best Educational Portal- by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. Collegedunia is fueled by the energy of over a 1000 individuals having an average age around 25 years. The talent pool comprises data analysts, engineers, designers, writers, managers, marketers, which is increasing at 10% every month.Location: GurugramJob Type: Full-timePay Range: Upto 4 LPAKey Responsibilities:- Lead contract negotiations and oversee a seamless onboarding experience for new clients. - Foster and maintain long-term client relationships through exceptional service and communication. - Develop and execute client retention strategies to drive sustained business growth. - Collaborate with internal teams to ensure client requirements and expectations are consistently met. - Collect and act on client feedback to enhance service delivery and satisfaction. - Maintain organized records of all client interactions, agreements, and business development efforts. - Prepare and present regular reports on client engagement, satisfaction, and growth metrics to management.Requirements:- Bachelor’s degree from Tier 2 College Or experience in client servicing, or a related role. - Strong communication and interpersonal skills, with the ability to manage and nurture client relationships effectively. - Ability to work collaboratively with cross-functional internal teams to meet client needs. - Proficiency in MS Excel and Basic understanding of digital marketing concepts is a plus. - Ability to understand client needs and confidently present tailored solutions. - Strong organizational skills, attention to detail, and a collaborative mindset. - Ability to join immediately and work from or relocate to the work location(Delhi NCR candidates preferred)Share your resume to simran.pandita@ with subject line - "Client Success Executive | [Your Name]"
Job Title
Customer Success Executive