We’re Hiring: Manager - Quality | KolkataExperience: 7+ years (BPO Industry experience mandatory)Designation Eligibility: Only Manager & Deputy ManagerCTC: ₹12-14 LPALocation: KolkataShift: Rotational (24x7)Working Days: 5Key Responsibilities:✅ Drive continuous improvement for TQ and Delivery✅ Manage Call Quality & Client-related KPIs✅ Strengthen Quality Management Processes✅ Ensure SLA/SLO metrics are accurately captured & reported✅ Drive Process Control & Compliance✅ Improve sales & upsell metrics through quality interventions✅ Provide feedback, refresher, and corrective trainingWhat We’re Looking For:✔ Graduate in any discipline✔ Green Belt Certified✔ Mandatory banking experience with relevant quality exposure✔ Strong people management & analytical skills✔ Proficiency in MS Office & Data Handling✔ Ability to work in a multi-cultural, fast-paced environment✔ Experience in designing FMEA frameworksInterested? Apply now!Contact: Call/WhatsApp: 8750557705Email: qualitydemographic@DM or share profiles via emailWhatsApp: 8750557705 (No Calls)Apply Now:Channel for updates:#QualityManager #BankingJobs #BangaloreJobs #QualityManagement #ProcessImprovement #Leadership #JobOpening #QualityAssurance #QualityControl #SixSigma #ProcessExcellence #OperationalExcellence #ContinuousImprovement #GreenBelt #TQM #CustomerExperience #CallQuality #RiskManagement #Audit #KPI #SLAManagement #BusinessExcellence #Kolkata #Quality #QC #Qualitycontrol
Job Title
Senior Quality Assurance Manager