Job Title

About the roleThis role supports a US bank collections voice process, handling calls with US customers to resolve payment issues, negotiate settlements, and maintain high customer experience standards. It is ideal for candidates coming from international call center / BPO environments, especially those who have worked on US banking or collections processes and want stable growth in a compliant, KPI-driven setup.Key responsibilities- Manage inbound and outbound calls to US customers for banking and collections in an international voice process. - Explain payment options, negotiate and secure payments, and work towards monthly collection and quality targets. - Adhere to US banking, compliance, and data security guidelines while maintaining a professional tone. - Log every interaction accurately in the system and work closely with team leaders to improve performance metrics.Must-have profile- Recent experience in an international voice process (BPO / call center) is mandatory. - Strong preference for candidates with US collections / US banking voice process experience. - Excellent command over the English language – neutral accent, strong listening and speaking skills. - Comfortable working US night shifts and rotational weekly offs. - Minimum education: [Insert requirement – e.g., Graduate / 10+2 with relevant experience]. - Must clear the Versant English Assessment with a score of 80+ via this link: - Use of AI tools (e.g., ChatGPT) or external assistance during the assessment leads to automatic disqualification as per internal checks.What you get- Competitive fixed pay with attractive incentives based on collections performance. - Opportunity to work on a top-tier US bank process within a global BPO ecosystem. - Structured training, coaching, and potential to grow into senior roles (SME, QA, TL) for consistent high performers.How to apply- Click “Easy Apply” / “Apply” on LinkedIn with your updated resume. - Highlight your international voice experience, US process / collections work, current CTC, expected CTC, and notice period. - Shortlisted candidates will be invited for the Versant test, followed by operations and HR discussions.#InternationalBPO #VoiceProcess #USProcess #Collections #USBank #CallCenterJobs #NightShiftJobs #BPOJobs #CustomerService #CollectionsAgent #HiringNow #ImmediateJoiners