Job Title

As Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.- Installation, performance maintenance, troubleshoot and support Wyatt products and Waters Product suits (HPLC, UPLC, INFORMATICS) - Establish and maintain effective relationships with external and internal customers ensuring their success - Manage customer expectations, by communicating work performed and providing follow up plan if needed - Ensure customer compliance regulations are followed - Deliver system level training at customer sites - Manage service inventory according to Waters policies - Issue field service reports daily to document work performed - Maintain sound knowledge regarding the technology and customers' application demands - Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales - Ensure that quality system procedures and Health & Safety standards are adhered to at all time - Three (3) years of hands-on experience with HPLC and Light Scattering instruments. - One year of light scattering experience. - Knowledge of polymer characterization techniques - Strong communication and interpersonal skills, basic computer skills - Excellent written and verbal communication skills and an excellent familiarity with basic lab techniques, instrumentation, and software. - Excellent organization, motivation, attention to detail, and communication skills are a must. - Valid Driver’s licenseEducation:- Bachelors/Masters Degree in Chemistry or Biology, Engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.Experience:- 10 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics) - 1 year experience on Size Exclusion Chromatography and Light Scattering detectors. - Ability to perform effective system level troubleshooting and providing application support. - Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)Skills:- Must possess a strong customer focus - Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs - Personal sense of integrity - Effective time management skills - System level approach to problem solving - Analytical mindset with a strong drive to resolve open issues - Excellent verbal and written communication skillsTravel:- This role has extensive travel to different states and at short notice . Upto 70% of the time could be spent outstation.