Job Title

Position SummaryWe are looking for a detail-oriented and customer-focused Credit Card Chat Support associate.The role involves assisting customers with queries related to credit card applications, usage,billing, payments, disputes, and rewards-exclusively through live chat platforms. The idealcandidate should have strong written communication skills, a good understanding of Creditcard operations, and the ability to handle multiple conversations simultaneously. You will beresponsible for delivering prompt, accurate, and high-quality responses while ensuringcustomer satisfaction and maintaining compliance with policies.Job Description:Designation: Process Consultant• Qualification: Graduate• Minimum 2 years of international customer service experience supporting chat ormobile messaging channels.• Excellent communication skills.• Night shift & Rotational weekly off• Typing speed of at least 50 WPM with 90% accuracy• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge• Multitasking: Ability to Toggle Between Screens/Tools• 5 days working and 2 days off.• Salary: Up to 5 LPA• Work Location: DLF Cyber city, Gachibowli, Hyderabad• 2-way cab facility will be provided.Roles & Responsibilities:• Deliver world-class customer service, while responding to Customer inquiries andconcerns via multiple channels (web chat, mobile messaging, etc.)• Build meaningful relationships with our customers through a consultative approach,understanding their current and future needs, providing first contact resolution, andnegotiating a positive outcome for the Customer.• Enhance our customers' experience by identifying opportunities to offer products basedon Cardmembers' needs.• Meet and exceed quality goals, compliance regulations and productivity targets.• Navigate computer systems and applications to service our customers and enable themto get the most from our online and mobile platforms.• Document necessary information, such as payment details, Customers change of- details, change of address and travel notifications.