Job Title

Service Engineer – MumbaiRole OverviewWe are seeking a skilled Service Engineer with 3 to 5 years of experience in installing, maintaining, and repairing minimally invasive surgical equipment. The role is based in Mumbai and requires hands-on technical expertise, strong customer service orientation, and the ability to support advanced medical devices used in arthroscopy, spine, and related surgical procedures.Key Responsibilities1. Installation & Maintenance- Install endoscopy and surgical equipment at customer sites as per manufacturer standards. - Perform Periodic Maintenance Service (PMS), Annual/Comprehensive Maintenance Contracts (AMC/CMC), and routine performance checks. - Conduct breakdown service and ensure minimal downtime for hospital equipment.2. Technical Service & Repairs- Execute in-house service including board-level and chip-level troubleshooting for Arthrex and Riwo Spine related devices. - Identify, repair, and replace faulty or worn-out components while ensuring equipment safety and reliability. - Follow regulatory and manufacturer guidelines for all service activities.3. Documentation & Inventory Management- Maintain accurate records of all service activities, equipment status, and service history. - Monitor and manage inventory of spare parts, tools, and consumables for timely and effective repair operations.4. Customer Training & Support- Provide clear and effective technical communication to non-technical hospital staff and end users. - Train clinicians, nurses, and technicians on the proper use and maintenance of equipment. - Offer after-sales technical support to hospitals, business partners, and biomedical teams.5. Collaboration & Field Support- Work collaboratively with biomedical engineers, business partners, and manufacturer representatives. - Travel as required for breakdown service, PMS, AMC/CMC, cadaver programs, and live surgery support. - Be available for after-hours service when scheduled or during emergencies.Qualifications & Experience- Diploma/Bachelor’s degree in Biomedical Engineering, Electronics, or related technical field. - 3 to 5 years of experience in servicing endoscopy or medical equipment (mandatory). - Hands-on experience with endoscopy systems, imaging devices, surgical towers, or similar medical technology. - Strong diagnostic, troubleshooting, and communication skills. - Ability to travel and work flexible hours when needed.Location- Mumbai (Field + In-house Service Responsibilities)