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About the jobEducational Qualification- MBA/MCA/MTech/PhD within science, informatics, computer science, or related fields, or a master of science with focus on information technology.Experience- 7-9 years of work experience with a minimum of 3+ years of experience in a similar role. - Industry exposure from life science, CRO/CDMO, and R&D setup is a must. - Must have experience in handling Electronic Lab Notebook (ELN) - Business Analyst, Vendor Management, Project ManagementKey ResponsibilitiesStrategic- Support new IT strategic initiatives and stay updated on emerging technologies and AI relevant to PIHS R&D. - Work with business teams to understand needs and define suitable technology solutions. - Recommend and implement technologies that add value to R&D and support functions.Programs & Projects- Understand business needs across R&D in the CRO/CDMO space. - Lead IT solution delivery, including design, development, customization, implementation, and ongoing support. - Create project plans, secure approvals, and track progress of IT projects and systems. - Ensure strong data security and effective business continuity systems. - Manage electronic lab notebooks (e.g., Revvity), registration, and inventory tools. - Oversee knowledge management tools and scientific literature databases. - Deliver process automation and collaboration solutions using SharePoint Online. - Provide regular project and status updates.People- Maintain strong coordination with internal customers and corporate IT teams. - Seek and provide feedback to drive improvements. - Conduct user training for better adoption of IT systems and tools.Operational- Ensure high uptime and availability of IT services as per SLAs. - Support planning of IT hardware and software for new infrastructure projects. - Ensure compliance with internal IT policies and standards. - Promote continuous service improvement within the IT function. - Maintain and enhance IT security policies and procedures. - Perform other responsibilities as assigned.