Job Title

Direct Apply at: Associate Content OperationsDuration: Fulltime (permanent)Location: Kochi, Kerala, IndiaMode of Work: HybridKey Responsibilities:- Review and interpret construction project documents (permits, RFPs, spec sheets, zoning approvals, legal filings) and official websites and newsfeeds. - Extract and validate project details including project scope, timelines, and stakeholders. - Draft professional, concise emails to stakeholders to clarify or obtain missing project information. - Conduct structured outbound calls to contractors, architects, and owners to confirm or collect missing data. - Input validated project details into internal systems following naming conventions and SOPs. - Identify errors, inconsistencies, and duplicates; correct or escalate as appropriate.Required Qualifications- Bachelor’s degree (preferred: Business, Commerce, Communications, or related fields). - Strong reading comprehension across project documents and online sources. - Proficiency in business email writing. - Clear spoken English with a globally understandable accent. - Confidence and professionalism in structured outbound calls. - Strong online research and verification skills. - Accuracy in data entry and cleanup.Preferred Qualifications:- Prior BPO or voice-process experience. - Exposure to construction industry data or project lifecycles. - Familiarity with CRM/data entry systems.