Job Title

Service DeskService DeskLocation: MumbaiExperience: 4 years to 8yearsMust Have:- Basic troubleshooting of Windows/Mac operating systems - Understanding of networking basics (DNS, DHCP, TCP/IP) - Experience with ticketing systems like Service Now (SNOW) - Knowledge of Active Directory and user account management - Familiarity with remote desktop tools - Office 365/Google Workspace support - Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills. - Willingness to work in any shifts including night shifts. - Accountable to answer customer requests and assisting customer either by email/chat or over the phone. - Should be flexible for voice support. - Ability to understand customer issue and troubleshoot to resolve it as an FCR. - Must be a strong cross-team collaborator. - Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment. - Basic knowledge about Systems, backup and Network. - Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's.15 years of Full time Education