Job Title

Role Overview: Operations Manager is responsible for ensuring smooth, efficient, and high‑quality operations across all culinary and service functions. This role blends operational excellence with a deep understanding of food, customer experience, and team leadership.Key Responsibilities- Oversee daily kitchen and service operations to ensure consistency, quality, and efficiency. - Collaborate closely with chefs and culinary teams to maintain menu standards and innovate where needed. - Monitor food safety, hygiene, and compliance with regulatory requirements. - Manage inventory, vendor relationships, and procurement to optimize cost and reduce waste. - Implement SOPs for kitchen workflow, service delivery, and customer experience. - Analyze operational data to improve turnaround time, reduce errors, and enhance profitability. - Train, mentor, and schedule staff across kitchen and service teams. - Coordinate with marketing and management to support promotions, events, and seasonal offerings. - Handle customer feedback and resolve operational issues with empathy and speed. - Drive continuous improvement initiatives across all operational touchpoints.Required Skills & Qualifications- Strong background in food service, hospitality, or restaurant operations. - Excellent communication and team‑leadership abilities. - Knowledge of food safety standards and kitchen best practices. - Ability to manage budgets, inventory, and vendor negotiations. - Problem‑solving mindset with a calm, customer‑focused approach. - Comfortable working in a fast‑paced, dynamic environment.