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Mega Walk-In Drive at TCS Chennai - Hiring for Team Lead – Work Force Administration (WFA)Job Title: Team Lead - Work Force Administration (WFA)Date: December 13th, 2025 SaturdayTimings: 10:00 AM – 12:30 PM ISTVenue: 200 Feet Radial Rd, MCN Nagar Extension, Thoraipakkam, Tamil Nadu 600097, IndiaShift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office onlyExperience Required: 10-12 yearsEmployment Type: Full-TimeJD : Kindly refer to the end of the postMandatory Requirements (How to generate your EPCN)EPCN number is mandatory for eligibility of the interview- Step 1: Visit - Step 2: Click to login - Step 3: Click New user (Register with us) - Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details) - Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX. - Step 6: You will receive the EP number on your personal e-mail ID.Mandatory Documents to carry:- TCS Online Application Form - Hard Copy of Resume - 2 Copy Recent Passport Size Photographs - Original and photocopy of Govt. ID proof (Aadhaar Card or PAN Card)Eligibility:- Minimum 15 years of regular, full-time education (10 + 2 + 3) - Should be flexible with night shifts & rotation shiftsMust have skills:- Experience in WFA - Experience in handling Clients: escalations and reviews as well as daily interactions. - Should have handled a team of 15+ associates for a clientOther Required skills:- Lead teams providing Tier HR helpdesk support to the Employees, Line Managers, Vendors and 3rd parties - Team management, Team engagement and Succession planning - Ensure appropriate staffing as required - Financial and contract Management - Ensure policies and procedures are followed and Zero noncompliance across the engagement - Ensure the Service Levels are met consistently - Ensure data privacy requirements are followed with upmost focus. Drive regular awareness - Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures - Manage expectations from client stakeholders and internal leadership - Prepare and present data in internal and client governance forums. - Ability to drive a culture of high performance, continuous improvement and motivate the teams - Gather insights from the customer regarding seasonal spike in volumes, forecasting and arrange appropriate staffingGood to Have Skills:- Preferred experience on Country regulations