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JOB SUMMARY:- Location: Gurugram Sector 44 - Shift Timing: 10 Am-7 Pm, Rotational Off - Working Day: 6 Days (1 Rotational Off) - Salary Budget: Fresher - 2.55 LPA - 3 LPA - Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.Language Proficiency: Good command over English (spoken).Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.Key Responsibilities:- Handle incoming calls and respond to customer queries in a timely and professional manner. - Make outbound calls to customers for follow-ups, feedback, or information updates. - Resolve product/service-related issues effectively, escalating when necessary. - Maintain a high level of customer satisfaction by providing accurate information and support. - Document all customer interactions and update CRM systems. - Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores. - Work closely with the team to improve service standards and processes.Required Skills & Qualifications:- - Under Graduates & Graduates are welcome. Freshers can also apply. - 0–4 years of experience in customer support (voice process). - Excellent verbal communication skills in English. - Good listening skills, patience, and empathy when dealing with customers. - Basic computer knowledge (MS Office, Email, CRM tools).Interested candidates can share their CVs on whatsapp to 8130202182 or can mail on shubhisengar@