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Job Title: Telecaller – India OperationsLocation: Gurugram (Onsite)Working Days: 6 days/weekRole Overview:We are looking for a dedicated and energetic Telecaller to join our India operations in Gurugram. The role involves making outbound calls, handling inquiries, guiding students/parents, updating records, and supporting the admissions/sales team. The ideal candidate should have strong communication skills, confidence on calls, and the ability to manage conversations professionally.Key Responsibilities:- Make outbound calls to leads, students, or parents as per daily targets. - Follow up on inquiries and maintain consistent communication. - Provide information about courses, services, programs, or offerings. - Update CRM/Sheets with call status and lead activity regularly. - Track follow-ups and ensure timely callbacks. - Share qualified leads with the admissions or sales team. - Handle incoming queries and provide accurate information. - Maintain a polite, professional tone with all callers. - Coordinate with the admissions/sales team for lead updates. - Assist in scheduling counseling sessions or meetings when required. - Share daily/weekly call reports. - Assist with campaigns, outreach efforts, and event calling lists. - Maintain data accuracy and confidentiality.Requirements:- 1–3 years of telecalling or customer service experience (education sector preferred). - Strong communication skills in English and Hindi. - Confident, polite, and persuasive speaking skills. - Basic computer skills (Google Sheets/CRM). - Ability to meet daily/weekly calling targets. - Comfortable working onsite in Gurugram.Work Schedule:- 6 days working (Monday to Saturday) - Office location: Gurugram