Job Title

ob Title: ITSM Implementation Consultant – MumbaiJob Purpose: Support and implementation of Service Management toolsQualification: Computer Engineering GraduateCertifications: ITSM-related certifications (e.g., ITIL, ISO20000, COBIT)Experience: Minimum 5 yearsReporting To: Service Delivery ManagerResponsibilities:- Understand business objectives and requirements for Service Management (SM) and IT Asset Management - Assess existing support structures, capabilities, processes, and tools - Lead workshops with key stakeholders to document current-state processes and define future-state requirements - Create functional specifications based on business needs - Ensure SM policies and processes are well documented and shared - Implement Service Management tools at customer locations - Provide post-implementation support - Work with REST APIs, integrations, and automation tools - Coordinate with stakeholders using strong analytical and communication skillsTechnical Skills / CompetenciesMandatory:- Strong experience in IT Service Management - Experience designing IT service frameworks and defining service management strategies - Ability to document IT policies and processes - Implementation experience with enterprise ITSM platforms - Hands-on experience with Ivanti Service Manager - Familiarity with REST APIs, integrations, and automation tools - Experience with tools such as Ivanti, IMS Saphire, Symphony Summit, Freshdesk, ServiceNow, BMC Remedy, LANDesk (Ivanti preferred)Optional:- Development experience - Experience with database tools and reportingSoft SkillsMandatory:- Positive attitude and commitment to high-quality delivery - Ability to handle complex situations with clarity and focus - Strong communication skills across all management levels - Ability to challenge and improve established practices5 DAYS WORK FROM OFFICE