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We are actively hiring for International Process (Operations - Team Leader)Job descriptionDesignation- Team LeadLocation- Mumbai (Goregaon)Salary - 7 LPA -7.5 Lpa⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)5 Days Working with 2 rotational week offs♂️ ➡️️ Immediate Joiners Preferred♀️Responsibilities-* Customer Service, Customer Support, and Customer Service Management skills* Experience in achieving and maintaining high levels of Customer Satisfaction* Excellent verbal and written Communication skills* Experienced in Banking, cards and Dispute domain.* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.* Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.* Ensure compliance with company policies and procedures while driving business growth through innovative solutions.Interested candidates can connect for further details-☎️️ Lipika - 8114915564lipika.palo@