Job Title

Mode of Work- First 3 months Work from office (10am to 7pm), afterwards WFH (Night shift – 8pm to 5am) - Office visit – Weekly onceThe ideal candidate should have excellent communication skills in English, strong computer proficiency, and a customer-first attitude.Responsibilities:- Provide timely and professional support to customers via Email and Jira. - Assist customers in using and navigating our company’s Software products. - Resolve customer issues effectively, ensuring a high level of satisfaction. - Understand our products and licenses to minimize the issue escalation. - Maintain accurate documentation of customer interactions using Jira. - Ensure the SLAs are met and customer is kept abreast of the status of their issues or queries - Collaborate with internal teams to ensure prompt issue resolution. - Identify recurring problems and share feedback for product or process improvements. - Follow established procedures for escalation of unresolved issues.Required Skills & Qualifications:- BE or Bachelor’s degree in computer science. - 1 - 3 years of experience in B2B technical support in Software products. - Excellent English communication skills – both verbal and written. - Right etiquettes, professionalism and confidence to communicate with customers from international time zones. - Computer skills including JIRA Service desk, Microsoft Office, and email platforms. - Ability to work independently and manage time efficiently during night shifts. - Customer-focused mindset with problem-solving ability.Interested candidates please write to careers@ with your resume and subject line as job title.