Job Title: Junior Desktop Support EngineerLocation: MumbaiExperience: 1.6 years to 2 YearsEmployment Type: Full-timeWorking Days: 6 days (as per company policy)Interview- 1st round virtually through MS teams and 2nd round Face to face mandatory in Mumbai office.Job Overview:We are looking for a motivated and customer-focused Junior Desktop Support Engineer to join our IT team in Mumbai. The candidate will be responsible for providing first-level technical support, resolving hardware/software issues, and ensuring smooth IT operations for end-users.Key Responsibilities:- Provide L1 desktop support for end-users, both on-site and remotely. - Install, configure, and troubleshoot Windows OS, MS Office, and standard business applications. - Diagnose and resolve issues related to desktops, laptops, printers, scanners, and other peripherals. - Set up and maintain user accounts, email configurations, and network access. - Ensure proper functioning of LAN, Wi-Fi, and basic network connectivity. - Perform routine system checks, updates, and preventive maintenance. - Log all support requests and resolutions in the ticketing system. - Coordinate with L2/L3 teams for unresolved issues. - Assist with IT asset management, inventory updates, and documentation. - Provide support during new employee onboarding (system setup, access configuration).Required Skills & Qualifications:- Bachelor’s degree in IT, Computer Science, or related field (preferred). - 1–2 years of hands-on experience in desktop or IT support. - Good understanding of Windows 10/11, MS Office, and common enterprise tools. - Basic knowledge of Active Directory, DNS, DHCP, and network fundamentals. - Familiarity with antivirus solutions and endpoint security tools. - Strong troubleshooting and analytical skills. - Good communication skills and customer service orientation.Additional Preferred Skills:- Experience with any helpdesk/ticketing tool (Jira, ServiceNow, Fresh service, etc.). - Understanding of ITIL fundamentals. - Ability to work in a fast-paced environment and handle multiple tasks
Job Title
Desktop Support Engineer