Company Name:Kotak Mahindra Bank Profile:Kotak 811 Inbound Officer(Directly on Kotak Bank’s payroll) Qualification : Graduate Mandatory Excellent Communication skills in English Salary:Up to 3,59,000 CTC depends on interviewKey Responsibilities: Handleinbound callsfrom customers related toKotak 811 digital savings accounts Resolve customer queries related tomobile app usage, transactions, login, or account issues Assist customers withtroubleshootingand guide them step-by-step Ensurefirst-call resolutionand maintain high customer satisfaction levels Escalate critical or unresolved issues to the relevant departments Maintain call logs and update CRM systems diligently 7.Meet performance targets likeAHT, quality scores, and customer experience metricsHuge Incentives and Appraisals.To schedule your interview, send your CV through WhatsApp (number mentioned below) HR Sayali :9158043197
Job Title
Customer Service Representative