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Job Description – Customer Service AssociateAbout the RoleWe are looking for customer-focused individuals with strong communication and multitasking abilities to join our Digital Care team. The role involves handling customer interactions via calls while ensuring an excellent customer experience.Key Responsibilities- Handle customer calls promptly within agreed timelines and as per defined processes and procedures. - Provide accurate and timely information with appropriate resolutions to customer queries. - Meet and exceed operational targets and performance metrics set for the process. - Maintain queue levels in accordance with SLA targets. - Develop and maintain strong working knowledge of BT systems and tools. - Deliver an excellent customer experience across all interaction channels. - Escalate any process-related issues to queue owners, line managers, and support teams that may impact customer satisfaction. - Share best practices within the team and across Digital Care teams to improve service delivery.Skills & Qualifications- Prior experience in customer service within a call center environment is preferred. - Excellent English communication skills (both verbal and written). - Good typing speed (minimum 40 WPM) with strong multitasking ability. - Strong questioning, listening, and problem-solving skills. - High level of empathy and ownership in customer interactions. - Competent in objection handling, diffusing difficult situations, and managing customer complaints. - Strong customer interaction skills with the ability to identify and understand customer needs. - Good self-management skills including adherence, attendance, AHT, and wrap-up management.Eligibility Criteria- Any Graduate - BE/B.Tech freshers are not eligible - Excellent verbal communication skills - Ability to handle customer queries professionallyKindly share CV to deepalakshmi.rrr@ or 8637451071⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi@ email addresses.