Job Title

HCLTech Walk-In Drive For Email Back Office (Fresher) on 5th Dec & 6th DecDesignation : CUSTOMER SERVICE REPRESENTATIVEHR SPOC: YuvapriyaVenue:HCL Technologies,AMB - 6, Ambattur Industrial estate. Ambattur.Date: 5th & 6th DecTiming : 10 AM to 1 PMExperience: 0.2 to 0.6 months , preferably in USA environment.Shift : Saturday to Friday Night shift , weekly 5 days with 2-week offs (Saturday and Sunday included)Education : Graduate / postgraduates onlySkill : Good English Written and Verbal communication.Essential Duties and ResponsibilitiesRequires strong analytical skill to review issues, analyze information and tools, provide thedetails, and perform follow-up as and when required .Requires the ability to use the righttemplate accurately , document the issue and update the customer records and category.Requires strong written communication skills to respond to customer.The Email backend representative is expected to handle store-based, employee-based,and digital coupon-based issues. Primary responsibilities include understanding the cases,providing support to ensure positive customer experience. The specialist mustdemonstrate strong attention to details. Must also demonstrate the ability to learn quicklyand apply the right methods of resolution.