Job Title

Location: HyderabadReporting To: Assistant Vice President - SalesRole SummaryThe Cluster Spa Manager is responsible for overseeing the operations, financialperformance, and team management of multiple ODE Spa Wellness outlets within adesignated cluster. This leadership role involves strategic planning, revenueoptimization, ensuring consistent service quality, implementing wellness standards, andmaintaining brand integrity across locations. The role demands a balance of operationalexcellence, guest satisfaction, and people development.Key Responsibilities:1. Business & Financial Management:a) Take complete ownership of Profit & Loss (P&L) for all assigned outlets.b) Analyze revenue reports, control costs, and implement strategies to increaseprofitability.c) Monitor sales performance, identify trends, and drive initiatives to achieve andexceed revenue targets.d) Prepare and present timely financial and operational reports to the leadershipteam.2. Operational Excellence:a) Oversee day-to-day functioning of each spa outlet to ensure seamless guestexperience and adherence to brand standards.b) Ensure consistent implementation of company SOPs and wellness protocolsacross all locations.c) Conduct regular audits to assess service quality, cleanliness, hygiene, and safetycompliance.d) Monitor stock and inventory levels, reduce wastage, and ensure timelyprocurement.3. Team Leadership & Development:a) Lead, coach, and mentor Spa Managers and their teams to maintain high levelsof motivation and performance.b) Identify training needs and facilitate ongoing skill enhancement programs forspa staff.c) Drive a culture of ownership, professionalism, and continuous improvementacross the cluster.4. Guest Experience & Relationship Management:a) Foster strong client relationships to enhance guest retention and satisfaction.b) Monitor and improve Net Promoter Score (NPS) and address any service-related escalations promptly.c) Encourage and implement feedback-driven service enhancements.5. Marketing & Brand Promotion:a) Collaborate with marketing teams to conceptualize and execute localcampaigns and promotions.b) Drive visibility and footfall through strategic tie-ups, wellness events, andseasonal offers.c) Ensure consistency in visual merchandising, promotional communication, andbrand representation.Key Skills & Competencies: Multi-unit Spa Operations Management: Ability to efficiently oversee multipleoutlets and align them with business goals. Leadership & Team Training: Strong mentoring skills with a focus on team growthand performance. Strategic & Analytical Thinking: Ability to plan long-term strategies backed by dataand market understanding. Financial Acumen: Proficiency in budgeting, forecasting, cost control, and revenuemanagement. Customer Service Orientation: Passionate about delivering exceptional guestexperiences and handling client relationships with care. Problem-solving: Quick and effective decision-making in dynamic and service-oriented environments.