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Position: Manager - IT OperationsLocation: Hybrid, HyderabadWork Timings: 2 to 11 PM ISTAbout the RoleWe’re looking for a Manager - IT Operations with 10+ years of experience to lead IT operations, strengthen infrastructure and security, and support a hybrid workforce. You’ll handle asset lifecycle, system performance, security tools, user support, and compliance requirements while guiding the IT team and improving processes.Key ResponsibilitiesIT Operations & Infrastructure- Manage day-to-day IT operations for both office and remote teams. - Ensure reliable performance and security of servers, networks, and business applications. - Maintain IT policies, SOPs, backups, disaster recovery, and business continuity readiness. - Monitor and manage incoming tickets in Jira Service Management.Asset & Vendor Management- Manage the full lifecycle of IT assets with accurate inventory tracking. - Oversee procurement, licensing, vendor relationships, and contract renewals.Microsoft 365 & Cloud Services- Administer Microsoft 365 accounts, licenses, security settings, and core services (Exchange, Teams, SharePoint). - Ensure proper configurations, data protection, and compliance. - Work directly with customers to understand business needs and deliver Microsoft Managed Services for Modern Workplace solutions (M365, Intune, related technologies).Security Tools & Endpoint Management- Manage Netskope SASE policies, access controls, and threat protection. - Use Intune and Jamf to manage device enrollment, compliance, patches, and security across Windows and macOS. - Support incident response, conduct risk assessments, and strengthen overall security posture.Compliance & Audits (ISO, SOC 2, GDPR)- Lead IT compliance audits (ISO 27001:2022, SOC 2 Type 2, GDPR, etc.), maintain documentation, and track remediation activities. - Ensure IT practices align with GDPR principles, including data handling, access control, retention, and breach reporting processes. - Collaborate with security, HR, and leadership to maintain ongoing compliance across all systems and workflows.Team & Project Leadership- Supervise and mentor the IT team; manage escalations and workload distribution. - Lead infrastructure upgrades, tool rollouts, and other technology improvement projects.Required Skills- 10+ years in IT operations, infrastructure, and security. - Strong knowledge of networks, firewalls, VPNs, cloud platforms, and endpoint security. - Hands-on experience with Microsoft 365, Intune, Jamf, Netskope, and identity management systems. - Experience supporting ISO, SOC 2, or GDPR compliance requirements. - Strong troubleshooting, communication, and project management abilities.Nice-to-Have- Certifications: ITIL, CCNA, MCSE, Azure/AWS, or security certifications. - Experience with Atlassian tools, SSO, automation platforms, or SaaS management.