Job Title

Excellent Opportunity Walk -in drive at HCLTech for OTC, Disputes, Billing, - Chennai on 5th to 7th Dec'25Skill 1: OTC, Dispute Management/Dispute Resolution- Analyze recurring dispute trends and identify root causes. - Collaborate with cross-functional teams to resolve medium-complexity disputes. - Prepare and present dispute dashboards to stakeholders. - Recommend process improvements to reduce dispute volume. - Train new associates on dispute handling procedures. - Ensure documentation is audit-ready and compliant. - Monitor SLA adherence and flag delays. - Support internal audits and compliance checks. - Stakeholder Management Handle escalations and communicate with senior stakeholders. - Advanced Reporting Build and interpret complex dispute metrics. - Project Management Lead initiatives to reduce dispute cycle time. - Compliance Expertise Navigate legal and regulatory frameworks. - Mentorship Guide junior team members and review their work. - Tool Proficiency Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking. - Change Management Support implementation of new policies or tools. - Lead resolution of high-value or complex disputes. - Act as a point of contact for escalations from analysts and associates.Date: 5th to 7th Dec'25Time: 10:00 AM 1:00 PMVenue: HCLTech, No. 8, M T H Road, AMB 6, Ambattur Industrial Estate, Ambattur, Chennai - 600058, Tamil Nadu, IndiaTime:10am to 1pmContact Person: SobiyaExperience: 2 to 6yrs.Required Skills:- Relevant Experience should be mandatory in OTC - DMS/ Dispute Management - Degree should be Mandatory (Minimum 15 Years of education mandatory). - Work from Office. - Flexible to work at night shifts (Strictly no Rotational or Regular shifts). - Flexible to work from office (5 Days).Documents to be carried:- 2 Copies of your updated resume - 2 ID proof