Job Title

For US Client's24/7 support - Rotational ShiftsWhat You Will Be Doing- Act as the first point of contact for clients, ensuring first call resolution by troubleshooting and resolving issues effectively. - Listen carefully to client concerns, educate them on solutions, and prevent recurring issues by reviewing their accounts and providing guidance. - Deliver engaging, responsive, and timely support via phone and email to consumer clients, sales teams, and internal stakeholders. - Maintain ownership of client issues through to resolution, even when coordinating with other teams. - Collaborate with sales to resolve consumer issues, playing an active role in client retention. - Build and maintain a strong knowledge of Autotrader products and services, along with organizational processes, policies, and systems. - Adapt to changing responsibilities and contribute to special projects or assignments to support team and company objectives.What We're Looking For- 1–3 years of experience in a technical or client support function (SaaS environment preferred). - Familiarity with helpdesk ticketing systems (ZenDesk experience a plus). - Strong problem-solving skills with the ability to troubleshoot quickly and effectively. - Excellent communication skills – verbal, written, email, and phone. - Ability to collaborate across departments including Development, Product Management, and Customer Onboarding. - High energy, enthusiasm, initiative, and a professional approach. - Strong organizational and planning skills; self-motivated with a willingness to learn. - Proficiency in Excel fundamentals (preferred). - Knowledge of Accounting & Audit is a plus. - Bachelor's degree or equivalent combination of education and experience. - Comfortable working in Pacific Time Zone schedules