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About Shalina Healthcare:We are one of the largest, privately owned pharmaceutical businesses across Africa (Global Head Quarters- Dubai, UAE) with recent forays across multiple, new lines of businesses including Diagnostics and Consumer Healthcare.Over the last 40 years, operating across multiple geographies, we have made it our mission to provide quality medicines to those who need it the most. We manufacture and distribute branded prescription and over-the-counter pharmaceutical and consumer products, across a broad range of therapeutic groups, including anti-malarial, antibiotics, anti-inflammatory, respiratory, gastrointestinal, nutrition, oral care, dermatology, sexual well-being, and antiseptic liquids & soaps. Leading brands, great teams and a focus on influencing the well-being of people have made Shalina a household name in Africa.We have a track record few can match, and our brands are among the most trusted in Africa. We are proud of our history and have big ambitions for the future. Our vision for 2030 is to be the health champion of Sub-Saharan Africa. To achieve this, we are looking for the right people to join us and create a lasting impact not just within our company but on the communities that we serve; people who identify with our Core Values and are as passionate about our Mission as we are.Base location: MumbaiTravel: 40% travel, more extensive initiallyWhat you become a part of:The successful candidate will be responsible for running the loyalty program end-to-end across all shops, driving customer engagement, improving shop-level performance, and ensuring strong P&L outcomes across SHL’s network of wholesale depots and retail stores in the Democratic Republic of Congo (DRC) and Angola.What to expect:Loyalty Program Management & Execution –- Drive loyalty and customer engagement programs across all shops in collaboration with business/zonal/shop operations managers. - Monitor customer enrollment, participation, and redemption patterns; identify opportunities to improve engagement and repeat visits. - Partner with marketing and shop operations teams to ensure in-store adoption and consistency. - Regularly assess program effectiveness and recommend enhancements based on data insights.Shop P&L Ownership & Commercial Direction –- Review shop P&L performance using data-driven insights to track revenue, cost lines, profitability, and ROI of initiatives. - Analyze key commercial metrics—sales mix, pricing, discounts, promotions, inventory levels, and productivity. - Provide clear commercial direction to business/zonal/shop operations managers based on P&L insights, performance trends, and growth opportunities.Retail Analytics & Performance Insights –- Build and maintain dashboards to track shop KPIs: sales, conversion, inventory turnover, loyalty engagement, category performance, and customer insights. - Conduct deep-dive analysis (SKU-level, store clusters, regional trends) to guide decision making. - Translate data into practical action plans for shop teams to improve performance. - Use analytics to recommend flash promotions, stock movement strategies, reorder quantities, and visual merchandising priorities. - Develop monthly performance reviews covering sell-through, stock health, profitability, and business risks.Multi-Store Operations Management –- Support the shop operations team in driving consistent execution across stores. - Standardize SOPs and ensure adherence across all shop formats and geographies. - Work closely with shop managers to improve operational efficiency, customer experience, and in-store execution. - Support training and coaching of shop teams on loyalty processes, reporting, and performance improvement tools. - Ensure alignment between operations, supply chain, marketing, and finance for seamless execution.Essential qualifications & experience:- Any graduate; B.Sc./ B. Pharm preferred. - 12- 15 years of progressive experience in a regional or multi-store leadership role, ideally within the pharmaceutical, retail pharmacy or organized retail environment. - Strong exposure to loyalty program management, store profitability oversight, and retail analytics.Desired skills & attributes:- Strong commercial thinker with the ability to translate data into store-level actions. - Hands-on executor with experience running loyalty programs or customer engagement initiatives. - Experienced in multi-store/retail leadership, ideally in organized retail or pharmacy environments. - Highly analytical, detail-oriented, and comfortable managing large datasets. - Strong communicator who can influence across levels and drive performance improvement.Why Join Us?- Be part of a fast-growing, mission-led organization transforming healthcare access in Africa. - Work alongside passionate teams with deep expertise and purpose. - Opportunity for growth, innovation, and exposure to cross-cultural operations.Application:If this role is of interest to you, please upload a recent copy of your CV and a member of the Talent Acquisition team will be in touch. We believe that equal opportunities mean inclusion, diversity and fair treatment for all.