Job Title

Role - Business ApplicationSkills - EAM (Enterprise Asset Management, Maintenance (MRO), mobile app investigations on iOS, Android, and Windows platformsResponsibilities:- Provide functional resolutions within the support/maintenance scope to rectify issues while advising customers and other parties on using IFS’s products. - Provide regular, proactive updates on the progression of the resolution and deliver professional customer service. - Be conscious of the value delivered through customer support. - Continually seek opportunities to increase customer satisfaction and deepen customer relationships. - Continually be updated on the latest product developments and their ability to meet industry Standards and policies. - Understand the industry characteristics of the customer’s solution. - Identify the root cause of the issue through cross-examination and provide advice accordingly. - Collaborate as a team to achieve team goals. - Actively engage in the IFS Community.Requirements- The ability to efficiently engage with requirement owners and other stakeholders while contributing to activities related to product/solution management. - Excellent Communication and Presentation skills, along with the ability to apply expertise & technology to achieve work objectives. - The potential to work in a distributed global team on a NA shift is a definite plus.- A bachelor’s degree in chemical & Process, Mechanical, Production & Maintenance or equivalent. - More than two years of hands-on experience working in Service & Asset Management and Maintenance along with thorough knowledge of working with different Business Application - Exposure to field service operations - Expertise in mobile app investigations on iOS, Android, and Windows platforms is a major advantage - More than two years of hands-on experience working in Service & Asset Management, Maintenance, and Maintenance Repair & Overhaul (MRO), along with thorough knowledge of working with different Business Applications.