Job Title

HCLTech Walk-In Drive For Email Back Office (Fresher) on 5th Dec & 6th DecDesignation: CUSTOMER SERVICE REPRESENTATIVEHR SPOC: ShinazVenue: HCL AMB - 6, AmbatturProfile: Email Back OfficeMinimum experience: Freshers (Having 2-6months of any experience can apply), preferably in USA environment.Shift: Saturday to Friday Night shift, weekly 5 days with 2-week offs (Saturday and Sunday included)Education requirement: Graduate / postgraduates onlySkill: Good English Written and Verbal communication.Mode: HybridEssential Duties and Responsibilities- Requires strong analytical skill to review issues, analyze information and tools, provide the - details, and perform follow-up as and when required. - Requires the ability to use the right template accurately, document the issue and update the customer records and category. - Requires strong written communication skills to respond to customer. - The Email backend representative is expected to handle store-based, employee-based, - and digital coupon-based issues. - Primary responsibilities include understanding the cases, providing support to ensure positive customer experience. - The specialist must demonstrate strong attention to details. Must also demonstrate the ability to learn quickly and apply the right methods of resolution.