Job Title

HCLTech is Hiring || Senior Manager Quality- US Healthcare (Medical Billing) || Shollingnallur LocationJOB SUMMARY - COE ManagerRole Overview:The COE (Center of Excellence) Manager is responsible for driving strategic transformation, operational excellence, and analytics-led decision-making across the Revenue Cycle Management (RCM) domain. This role demands leadership in process reengineering, automation, and quality assurance, with a strong focus on delivering measurable value through predictive analytics and intelligent workflows.Key words:Center of Excellence, Transformation, Process excellence, Automations.Key Responsibilities:- Responsible for driving transformation initiatives across business unit - Leading Six Sigma and Lean projects to improve transaction quality and reduce operational costs. - Implementing automation and AI tools to reduce manual effort - Lead the COE initiatives including auto-audit algorithms, claims diagnostics, and intelligent workflow redesigns. - Lead workshops and create decks to communicate COE initiatives to both internal and external stakeholders. - Oversee deployment of tools to improve overall delivery and reduce cost - Manage denial prevention strategies and touch reduction initiatives in collection tracks to prevent SLA misses. - Ensure compliance with government and internal standards, including training oversight and reporting. - Collaborate with cross-functional teams including operations, WFM, automation, and finance. - Interface with Apria leadership and internal stakeholders to align COE goals with business outcomes.Preferred Skills & Experience:• Proven experience in RCM operations and healthcare analytics.• Strong command of automation tools, audit systems, and predictive modeling.• Excellent stakeholder communication and project management skills.Note - RCM Medical billing experience with Good Voice and operational excellence can apply, else do not apply please)