Job Title

Role OverviewWe are looking for a Workforce Management professional with strong experience in workforce planning, demand-to-fulfilment lifecycle management, and bench governance. The role will work closely with Delivery, Sales, Talent Acquisition and Practice leaders to ensure optimal talent deployment and fulfilment efficiency.Key Responsibilities- Manage end-to-end demand fulfilment: demand intake, validation, prioritization, and internal staffing coordination. - Track and govern bench and redeployment, ensuring faster staffing and minimizing bench cost. - Maintain real-time visibility of resource supply, demand pipeline, critical skills, and risks. - Partner with TA for external hiring and L&D / Practices for upskilling/reskilling alignment. - Monitor utilization and billability metrics, including fulfilment SLAs and workforce KPIs. - Build and publish dashboards/reports for leadership on fulfilment trends, forecasting and workforce insights. - Drive process, data quality, and automation improvements within WFM.Required Skills & Experience- 10–12 years of hands-on experience in WFM / Resource Management / Capacity Planning in an IT services environment. - Strong understanding of technology skills and IT project lifecycles. - Expertise in bench management, fulfilment operations, and workforce analytics. - Advanced proficiency in Excel / Sheets, reporting and WFM tools. - Excellent communication and stakeholder management skills with ability to influence across functions.Good to Have- Exposure to Data Analytics and AI talent landscape. - Experience using analytics/BI platforms (Power BI / Tableau / Qlik) or AI-enabled matching engines.Attributes for Success- Analytical thinking, sense of urgency, data discipline - Strong collaboration & negotiation skills - Ability to work in a fast-paced and dynamic business environmentEducationBachelor’s or Master’s degree in Business/ HR/ Engineering / Technology / IT.Certifications in WFM / Analytics/ Project Management are an advantage.