Job Title

We are seeking a hands-on and service-oriented Corporate System Support Manager to lead the team responsible for providing high-quality technical support and operational excellence across our internal corporate systems. This role plays a critical part in ensuring a secure, efficient, and seamless experience for all employees, especially in a security-conscious, fast-paced environment.As a cybersecurity company, we prioritize strong security posture and compliance in every aspect of our IT operations. The ideal candidate brings a balance of technical expertise, team leadership, and a proactive approach to continuous improvement.Key Responsibilities:- Lead, mentor, and manage the Corporate System Support team, ensuring effective resolution of service desk requests, incidents, and escalations. - Own the end-to-end support lifecycle for internal systems, including user endpoints, collaboration tools (e.g., Slack, Zoom, Office 365), and SaaS platforms. - Ensure high levels of service quality, user satisfaction, and compliance with SLAs. - Collaborate with InfoSec and IT Infrastructure teams to enforce security best practices, including endpoint protection, access control, patching, and device encryption. - Oversee onboarding and offboarding processes, ensuring access is provisioned and revoked according to policy. - Manage and optimize IT service management (ITSM) tools and workflows (e.g., Jira Service Management, ServiceNow). - Analyze support trends and metrics to identify root causes, recurring issues, and opportunities for automation or self-service improvements. - Support compliance and audit readiness (e.g., SOC 2, ISO 27001) by maintaining accurate system documentation and process adherence. - Maintain inventory of hardware and software assets across the organization. - Partner with internal stakeholders to improve the employee technology experience, especially in hybrid and remote work environments.Requirements:- 5+ years of experience in corporate IT support or systems administration, including 2+ years in a team leadership or managerial role. - Strong technical background supporting macOS, Windows, and cloud-based SaaS platforms (e.g., Google Workspace, Microsoft 365, Okta, Zoom). - Familiarity with security best practices for corporate environments, including encryption, MFA, and access management. - Experience managing ITSM systems and building workflows to streamline operations. - Excellent communication, leadership, and customer service skills. - Proven ability to thrive in fast-paced, security- and compliance-driven organizations.Preferred Qualifications:- Experience in a cybersecurity, SaaS, or regulated industry. - Knowledge of compliance frameworks (e.g., SOC 2, ISO 27001, NIST, GDPR). - Experience with endpoint management tools (e.g., Jamf, Intune, Kandji) and scripting (e.g., PowerShell, Bash, Python). - Certifications such as ITIL, CompTIA Security+, or Microsoft Certified: Modern Desktop Administrator Associate.What We Offer:- A leadership opportunity in a mission-driven, security-focused company. - A collaborative environment where technology and security are central to our success. - Competitive compensation, equity options, and benefits. - The chance to make a meaningful impact on the efficiency and security of our global workforce.