Job Title

Greetings from TCS!!!TCS Mumbai hiring for SAP ISU FICA Resource !!!!!Role: SAP ISU FICA ResourceExperience required: 5+ yearsLocation:- MumbaiMust Have Skills:-- Provide day-to-day support and incident resolution for SAP ISU FICA modules within AMS engagements. - Handle ticket management, troubleshooting, and root cause analysis for issues related to Contract Accounts Receivable and Payable (FICA). - Perform regular system health checks, monitoring, and proactive maintenance activities. - Participate in change management, implementing minor enhancements, configuration changes, and supporting integration with other SAP ISU components. - Collaborate with business users to understand requirements and deliver effective solutions in line with best practices. - Prepare and maintain technical documentation, user guides, and knowledge base articles for recurring issues and solutions. - Support end-to-end testing for system upgrades, patches, and new functionalities. - Work closely with cross-functional teams including SAP ISU Billing, Device Management, and CRM to ensure integrated support.Required Skills & Qualifications- Bachelor’s Degree in Computer Science, Information Technology, or related discipline. - 3+ years of hands-on experience in SAP ISU FICA module, preferably in AMS or support projects. - Proficiency in configuration and customisation of SAP ISU FICA processes such as payment processing, dunning, clearing, account determination, and integration with FI. - Strong understanding of business processes in the utilities sector, especially financial transactions and customer account management. - Experience in incident handling, problem management, and service request fulfilment using ITSM tools (e.g., ServiceNow, Remedy). - Good communication skills to interact effectively with clients and internal stakeholders. - Ability to work independently, prioritise tasks, and deliver solutions within agreed SLAs. - Relevant SAP certifications (preferred but not mandatory).Desirable Attributes- Experience with SAP ISU Billing, Device Management, or CRM modules. - Exposure to S/4HANA or SAP Cloud solutions in the utilities domain. - Understanding of Indian utility regulatory requirements and business practices. - Ability to mentor junior team members and contribute to continuous process improvement.