Job Title

Senior Delivery Lead / Offshore Account PartnerLocation: Chennai or BangaloreExperience: 15–20 yearsRole OverviewWe are seeking a seasoned delivery leader with strong technical depth and proven experience managing both delivery and client/account responsibilities. This role serves as the primary offshore liaison for client stakeholders—ensuring timely, high-quality delivery while also nurturing account growth. The position is intended to transition into a full-fledged Account Manager (AM) role as the account scales.Candidate Requirements1. Senior PM + Strong Technical Background- 15-20 years - years of IT experience with solid project/program management expertise. - Strong technical foundation with exposure to architecture, solutioning, and platform understanding. - Ability to engage deeply with technical teams and manage complex delivery environments independently.2. Dual Responsibilities: Delivery + Account Management- Demonstrated experience handling both: - Delivery Management: end-to-end execution, stakeholder communication, quality & timeliness, issue resolution. - Account Management: client engagement, opportunity mining, demand generation, relationship building. - Willing and capable of growing into a full Account Manager role over time. - Strong understanding of processes, culture, governance, compliance, and engagement models.3. Financial Services / BFSI ExperienceSolid experience in Financial Services / Banking delivery environments.Key ResponsibilitiesClient & Account Management- Act as the primary offshore point of contact for hiring managers and client stakeholders. - Build, strengthen, and maintain strong client relationships through frequent engagement and onsite interactions. - Anticipate client needs proactively and ensure seamless delivery and staffing support.Delivery Management- Lead end-to-end delivery of profiles and technical resources aligned with client expectations. - Handle escalations, client feedback, and drive continuous improvements in delivery processes. - Collaborate with internal recruitment and delivery teams to meet demand forecasts and SLAs.Governance & Compliance- Participate in governance forums, service reviews, and supplier meetings. - Ensure compliance with internal and client-defined processes, reporting structures, and audit requirements.Demand Generation & Growth- Identify new opportunities and contribute to account expansion. - Generate additional offshore demand through consistent performance and client confidence. - Support strategic account maturation in partnership with onshore and leadership teams.Required Skills & Experience- 15-20 years of delivery management and client-facing experience in IT services or staffing. - Strong communication, stakeholder management, coordination, and problem-solving abilities. - Deep understanding of IT hiring, resource management, and delivery operations. - Experience managing offshore teams and scaling delivery capacity. - Ability to travel within India for client engagements as needed.