Job Title

Responsibilities:- Welcome guests during check-in and give a fond farewell to guests while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Should possess detailed information about the Hotel, city as well as the competition. - Detailed information regarding arrivals and room requirements. - Have up-to-date information on daily room occupancy. - Providing excellent customer service as per hotel standards. - Greeting guests as they enter and exit the hotel. - Providing information regarding the Hotel, town attractions, activities, etc. - Check on VIP reservations, and complete their pre-registration formalities. - Allocate rooms to all arriving guests. - Maintain up-to-date information on room rates, current promotions, offers, and packages. - Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. - Coordinate with housekeeping for clearing of rooms. - Collect Guest feedback during guest departure along with his likes and dislikes. - Perform basic cashier activities as and when required.EXPERIENCE:Two years of Front Office experience, a Minimum of one year of hotel front desk supervisory experience. Additional languages spoken would be an asset. Preferable from hotel industry. Female candidates preferred.