Job Title

SENIOR MANAGER - CARGO SERVICESJOB PURPOSE & SPECIFIC RESPONSIBILITIES- The Senior Cargo Manager reports to the Assistant Vice President – Cargo Operations.- Provides good customer service to airlines and other clients by ensuring that their requirements, enquiries and complaints are attended to and resolved expeditiously.- Provide prompt services to queries on export and import cargo irregularities from clients and their overseas stations.- Conduct regular weekly/monthly meetings with airline clients to review and resolve operations issue.- Plan and introduce work improvement methods by conducting work studies on work processes with emphasis on staff deployment.- Analyze the data collected and propose ways to improve the work processes and improve staff and resource utilization.- Expenditure and exercise tight controls to prevent excessive expenditure.- Monitor the results of relevant projects and submit post implementation reports.- Ensure that all performance data are properly maintained.- Ensure that quality control checks/ measures are in place for all functions in cargo operations- Responsible for quarterly review of quality control and self – assessment for cargo division.- Ensure the compliance of assigned airlines Service Level Agreement (SLA) and achievement of a score of “good” in the monthly and bi-annual surveys.- Liaise with relevant section or department involved whenever there are new procedure/handling/audit requirement introduced by the airline.- Attends to the airline auditor who audits station’s operation in particular with regards to safety, procedures and dangerous goods handling.- Explore, identify enhancements to IT systems to improve work methods and staff productivity to provide a high standard of service.- Planning, implementation, evaluation and guidance of all cargo operational and administrative functions- Ensure timely replacement of old equipment and plan for budgetary allocation for capitalization of assets used at the airport for operational functions- To ensure strict compliance to their department/section operational safety and security functions, and also ensuring operations are provided with necessary resources.- Evolve and monitor implementation of cargo handling procedures- Attend customer complaints and resolve them in a timely manner- Ensure rectification of discrepancies- Ensure processing of cargo claims with shortest time possible- Develop system for regular monitoring of field operation- Coordinate with station/terminals for improvement of service facilities- To prepare and update Cargo Handling Manual/circulars and other reference material- Update station about IATA regulations & procedures of cargo handling- Negotiate and update cargo handling agreements relating to cargo services- Implementation of SMS in Cargo- Effectively manage cargo handling facilities- Make cargo handling procedures more efficient and conversant to industry requirements- Management and optimum utilization of Cargo Terminal facilities- Optimum utilization of available manpower and motivating manpower for training/rewards.- Responsible and accountable for overall quality, safety and security of operations.- You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty.EDUCATIONAL QUALIFICATIONS- Bachelor’s Degree / diploma (or) equivalent from a reputed university- Post Graduate degree preferredRELEVANT EXPERIENCE- Minimum of 5 years of relevant experience of airline experience- Must have lead an area of operations successfully- Good oral and written communication skills- Must possess exceptional leadership and interpersonal skills- Marketing experience will be considered an advantage- Experience in risk analysis procedures, airline quality management systems and familiarity with ISO 9001/2000 procedures- Eligible in Dangerous Goods Acceptance and Live Animals Regulations- Effective people management and planning/organizing skills, customer focused and analytical with good judgment- Must have lead an area of operations successfully- Excellent knowledge of the layout of the Noida Air Freight Terminal- Thorough Airline Industry knowledge- Should be able to handle matter relating to compliance/discrepancies & claims related to cargo- Should be computer literatePERSONAL CHARACTERISTICS & BEHAVIOURS- Ability to work in a diverse, multicultural and fast paced operational environment- Strong leadership skills and proven experience in staff development- “Hands on” approach to all tasks- Ability to take a proactive approach to overcome challenges and achieve results- Developing sub-ordinates skills and competencies and defines development needs- Must be a good decision maker to come out with practical solutions- Must be ready to take initiative and lead in unforeseen circumstances- Must have good interpersonal skills and maintain good relations with stakeholders involved- Must be smart, confident, calm and level-headed- Must possess good organizational skills- Fluent in written and spoken English- Advanced Knowledge of MS Office application- Comprehend and translate complex data and its relationship to trends and observations- Responsible for quarterly review of safety , quality control and self – assessment for cargo division.