Location: Vile Parle, MumbaiWork Mode: On-site | Rotational Shifts | 6 Days WorkingIndustry: Banking / Financial ServicesJob Function: Customer Service / Support / OperationsExperience: 0–3 YearsEmployment Type: Full-timeRole OverviewWe are looking for enthusiastic and customer-focused professionals to support phone banking operations for a leading private sector bank. This role involves handling customer calls, resolving queries, and offering suitable banking products while ensuring a seamless service experience.Key Responsibilities- Manage inbound customer calls related to banking products & services - Provide accurate information and ensure timely resolution - Assist with account-related inquiries, service requests & transactions - Maintain call logs, compliance standards & data security - Upsell relevant banking products based on customer needs - Ensure customer satisfaction on every interactionSkills & Competencies Required- Strong English communication is mandatory - Hindi/regional language proficiency is an added benefit - Customer service mindset with active listening skills - Problem-solving ability & confidence on calls - Basic computer knowledge
Job Title
Customer Service Executive